Where Style Meets Comfort

At Urban Nestly, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect personal information that you voluntarily provide to us when registering on the website, expressing interest in our services, or contacting us. This includes names, email addresses, phone numbers, mailing addresses, and payment information.

How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below: to facilitate account creation and logon process, send marketing and promotional communications, fulfill and manage your orders, deliver services, respond to inquiries, and protect our services.

Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We do not sell your personal information to third parties.

Your Privacy Rights

You have rights under certain data protection laws. You may review, change, or terminate your account at any time. To exercise these rights, please contact us at privacy@urbannestly.org.

Contact Us

If you have questions about this policy, please contact us at privacy@urbannestly.org.

Welcome to Urban Nestly. These Terms and Conditions outline the rules and regulations for the use of our website and services.

Acceptance of Terms

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Urban Nestly's website if you do not accept all of the terms and conditions stated on this page.

Services

Urban Nestly provides home renovation, interior design, smart home installations, and related services. All services are subject to availability and our acceptance of your project request.

Payment Terms

Payment terms are outlined in your project contract. A deposit is typically required to begin work, with milestone payments due throughout the project duration. All prices are in USD unless otherwise stated.

Project Changes

Any changes to the project scope requested after contract signing may result in additional charges and timeline adjustments. All change orders must be approved in writing by both parties.

Limitation of Liability

Urban Nestly shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the amount paid by you for the specific service in question.

Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Last Updated: June 27, 2026

At Urban Nestly, we strive to ensure your complete satisfaction with our services. This policy outlines our return and refund procedures.

Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with any aspect of our services, please contact us within 7 days of project completion to discuss resolution options.

Refund Eligibility

Refunds are considered on a case-by-case basis for services that have not yet commenced. Once work has begun, refunds are prorated based on completed milestones and materials already purchased.

Cancellation Policy

You may cancel your project at any time. Cancellations made before work begins receive a full refund minus a 10% administrative fee. Cancellations during active projects are subject to the prorated refund policy.

Defective Materials

If materials supplied by Urban Nestly are found to be defective, we will replace them at no additional cost. Manufacturer warranties apply to all products and are handled directly with the manufacturer when applicable.

How to Request a Refund

To request a refund, please email refunds@urbannestly.org with your order number, project details, and reason for the request. We will respond within 3-5 business days.

Processing Time

Approved refunds are processed within 10 business days and credited to your original payment method.